Who we are
Trionfo SRL, a luxury company based in Via Quattro Giugno n. 81, Serravalle, Republic of San Marino, with COE SM 20917 (VAT Number); Registration number in the E-Commerce Register No. 622 for the Retail license No. 2185
What personal data we collect
If you leave a comment on our site, you can choose to save your name, email address and website in cookies. They are used for your convenience so that you do not have to enter your details again when you leave another comment. These cookies will last for one year.
If you have an account and access this site, a temporary cookie will be set to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close the browser.
When you log in, different cookies will be set to save your login information and screen viewing options. Login cookies last two days while cookies for screen options last a year. If you select “Remember Me”, your access will persist for two weeks. If you log out of your account, login cookies will be removed.
If you modify or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data, but simply indicates the ID of the article just modified. Expires after 1 day.
Content embedded from other websites
We do not disclose any personal data to external sites or applications, the data is used exclusively to improve and facilitate the use of our site.
Some analytical data are taken with the sole purpose of improving the products offered based on the visits and requests of our customers.
How long we keep your data
For users who register on our website, we also store the personal information they provide in their user profile. All users can view, change or delete their personal information at any time (except their username that they cannot change). Website administrators can also view and modify this information. The data stored are kept until the account is not deleted.
What rights do you have on your data
If you have an account on this site, you can request to receive a file exported from the site with the personal information we have about you, including the data you provided. You can also request that we delete all personal data about you. This does not include the data we are obliged to keep for administrative, legal or security purposes.
Where we send your data
Your data remains in our database and is not disclosed to third party sites.
Returned items must meet our criteria:
- Items must be returned unused, intact and unused, with all labels attached and original packaging included.
- Footwear and accessories must be returned with the original boxes and bags, if provided, and placed inside an external protective shipping box.
- When testing a shoe, please do not damage the soles or damage the box.
- If an item has a Trionfo or brand security tag, the item must be returned with the tag in its original location.
- Socks and underwear must be returned with hygienic protective labels and in unopened packaging, where applicable.
- Linen and swimsuits must be tried wearing your own underwear. We do not accept any returns that have been worn or dirty.
- The jewelry must be returned in the same condition in which it arrived, including its own packaging and the documents supplied.
Be careful when trying purchases so you can return them in the same condition. Returns that do not meet our standards will not be accepted.
The items must be returned to the shipping address of our warehouse located in Via Quattro Giugno n.81, Serravalle, Republic of San Marino.
DAZI & IMPOSTE
We include the cost of taxes and duties on your items for the following countries / regions without requiring additional payments upon delivery of the order:
Customers from the European Union, USA, Canada, Mainland China, Brazil, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region, Thailand, UAE , Japan, Mexico, Guernsey, Isle of Man, Bailiwick of Jersey, Republic of San Marino, Slovakia, Colombia, Chile and Argentina.
If you are ordering from the customs country, import duties are not applicable. However, it may be necessary to pay VAT or local sales tax.
TRACKING OF THE ORDER
After placing an order, you will receive an email containing all the details about your purchase. You could be contact if you want more information to verify your payment. Once approved your order will be processed within 2 working days.
Depending on your location, delivery normally takes 2-7 working days after shipment. We will be happy to update you with information relating to monitoring and an estimated arrival date.
Although we are committed to always delivering within the indicated time frame, we are not responsible for delays due to customs clearance or failed payment approval.
Once your return has been received and accepted, the refund will be completed through the original payment method, excluding shipping costs. We will keep you updated at every step and you can follow the path of your package with our carrier, using the tracking number on the label, or you can check the status of the return in your account, under “Orders and returns”.
If you prefer, we can process your refund as a credit for Trionfo; the sum will be deducted from your total cost at the time of checkout for your next order.
Our goal is that all products arrive in optimal conditions and that every customer is always satisfied with their purchase. Should you receive a defective, damaged or non-corresponding item to the description on the site, please contact the Customer Service immediately, which will arrange the return and activate the refund procedure.